Sweet Facts2019-11-05T19:00:29-08:00

FAQs

What is your Refund Policy?2020-03-12T08:39:12-07:00

In the event you need to cancel your order, your request must be received 14 days prior to your pick-up date to receive a full refund. Refunds will not be issued after this deadline.

The deadline to make changes to your order is also 14 days prior to your pickup date. Requests to change your theme or event date past this deadline will result in a 25% fee added to your total.

Please be aware that once an order is placed, a time slot is secured for your event. Efforts and funds begin in obtaining ingredients, materials to make your event a success. Often times I buy special cookie cutters and supplies that are specific to your order that cannot be returned. I have these policies in place to be fair to myself and my customers. I appreciate your understanding!

Do you deliver?2019-10-15T11:30:31-07:00

Yes. I will deliver anywhere in Orange County. My home base is in Irvine. My Delivery fee is $1 per mile to and from my home base. This will be added to your invoice upon request.

Can I have my order individually packaged?2019-11-05T10:38:52-08:00

Yes, packaging is available upon request with a fee.

How do I keep my mini Desserts fresh?2019-10-15T11:28:10-07:00

Please keep in the fridge or out of direct sunlight until ready to place on your dessert table. No more than an hour before your party starts.

How do I keep my Cake fresh?2019-10-15T11:27:38-07:00

My cakes taste best at just below room temperature. If you are serving the cake on the day that you pick it up, you can choose to refrigerate it or keep it out of direct sunlight in a cool area but don’t let it sit out for more than an hour. If you choose to refrigerate your cake, please take it out 30 minutes before serving to ensure soft cake and creamy buttercream.

How do I keep my Macarons fresh?2019-10-15T11:26:59-07:00

Macarons taste their best at room temperature or slightly chilled – the buttercream is soft, the ganache is creamy, and the shells are nice and chewy! Macarons will keep well for up to 4 days after purchase, though they do need a little special care! To preserve freshness, plastic wrap the bakery box or transfer to an airtight container. Take them out of the refrigerator about 30 minutes before serving to enjoy them at room temperature.

How do I keep my Cupcakes fresh?2019-10-15T11:26:12-07:00

Cupcakes tastes best at just below room temperature. If you are serving the cupcakes on the day that you pick it up, you can choose to refrigerate it or keep it out of direct sunlight in a cool area. If you choose to refrigerate your cupcakes, please take it out 30 minutes before serving to ensure soft cake and creamy buttercream.

How do you handle food allergies?2019-10-15T11:25:40-07:00

I openly handle several allergens throughout my kitchen, including dairy, tree nuts, eggs, wheat, and others. While I do our best to keep ingredients separate, I cannot guarantee that any of our baked goods are allergen-free as we use shared equipment to store, prepare and serve them.

How soon should I place my order?2019-10-15T11:25:05-07:00

The moment you think of it 🙂

Please know that I plan, make the dough, bake, make the icing, meticulously decorate, photograph, and package these delicious treats all while trying to be a wife and stay at home mom. :). Due to the fact that I am a one-woman baking machine my calendar fills up fast. Contact me early to check availability.

Can you make my treat exactly as the picture I show you?2019-10-15T11:24:08-07:00

No 🙂 But I may even do it better.

I am my own baker, with my own personal style, the product will not be exact to the picture that you have shown me because I am not that person. But I will try to make it exactly like the picture to my ability.

When Do I Pay?2019-10-15T11:22:34-07:00

All orders require a 50% deposit at the time the order is placed to secure your spot. Depending on your order, detailed information on the final payment will be noted in the invoice.

All Cookie Dough orders are paid in full at the time the order is placed.

All class registration fees are paid in full at the time of registration. Refund information will be posted for each event on the event listing.

How Do I Order?2019-10-15T11:20:26-07:00

Contact me via e-mail or phone with as much detail as possible, i.e. date required, theme of party, colors, quantities and any other ideas you might have.

CAKE PICK-UP TIPS FOR TRANSPORTATION

  • Make sure that the temperature in your vehicle is as COLD as it CAN BE.
  • Drive with precaution; Avoid Pot-Holes, Sharp Turns, Crazy Drivers and Slamming on your brakes.
  • To transport larger cakes, bring an SUV or larger sedan when picking up your cake.
  • Do not set your cake in the seat or a trunk.
  • Many cakes that are smaller than 12″ in diameter can be fit into the front seat-passenger side-floorboard, anything larger should be in an adult’s lap or a level and air-conditioned spot.
  • If possible, bring a side-kick along to help you transport and/or carry the cake.
  • Never drive like you’re in a Nascar race when carrying cakes, especially tiered cakes. Take it slow around corners, if needed, turn your hazards on.
  • Please ensure that the pick up of your cake is the last of your trips before arriving to your final destination.
  • Please do not leave your cake in the car while you shop.

Damage to your cake after pick up in not the responsiblity of Charlotte’s Sweets. So please be careful!

Charlotte did our wedding cake last November. Not only was the cake and grooms cake absolutely stunning, the guests were raving about how delicious it was. She gave me ideas and really understood my vision. Her attention to detail, flexibility and professionalism are only a few  reasons we love Charlotte’s Sweets; not to mention the cakes are out of this world delicious! She is now my go to for all of our celebrations.

Calissa, Wedding Cake Customer

Charlotte is my go to for all party treats! She is a true artist and a pleasure to work with. My guests are always wowed by her designs and they taste AMAZING!

Katie Gilmore, Custom Sweets Customer

I have now had three orders and every single one was perfection to the taste, quality and looks! I loved how sweet and accommodating she is. Thank you again so much! I will be returning 🙂

Angela, Custom Cake & Cookie Customer

Charlottes’s Sweets Shop is AMAZING. As a wedding planner, Charlotte is my go to gal for all events. I know the job will get done and better than I could have imagined. She’s very reliable and takes your vision to the next level. Thank you, Charlotte!

Ashley, Wedding Planner

Charlotte made the most delicious cake and cookies for my baby shower. I sent her a picture of the design I wanted for the cake and she totally nailed it! I couldn’t have been happier. Thanks, Charlotte!

Charlotte Carlye, Custom Cake & Cookie Customer

Charlotte’s Sweetshop exceeds my expectations on every order. Her attention to detail and carefully crafted culinary masterpieces are extremely unique yet delightfully delicious. The desert displays that Charlotte has created for me are always the highlight of the party and a photographers dream. She is a true culinary artist and a brilliant baker.

Nicole, Custom Sweet Treats & Photographer

Charlotte is the absolute best! We have been using her since our kids were born! There has not been an idea yet that she hasn’t been able to execute perfectly! Sometimes I find myself trying to create excuses to order from her just to each her delicious and perfect desserts. Her pricing and skill just can’t be beat!

Amanda Carlton, Cake, Cupcakes & Cookie Customer

Charlotte is AMAZING! She is so quick in responding to any questions and with providing pricing. I’ve ordered from her before and LOVED the outcome. I trust her input and ideas and know she does all her baking from the HEART! ❤️ I always recommend her to all my friends and ask them to recommend her as well because I know they’ll be happy with her professionalism and goodies.

Mindy, Custom Sweets Customer

“When it comes time for a celebration, I know exaclty who I will call for my desserts and catering. Charlotte has the most incredible imagination and has desisned some of the most stunning and DELICIOUS cakes and treats for our parties. From Torando cake and cookies, Toy Story themed treats, Rainbow Unicorn cupcakes to a Whickey and Bacon pairing party, no request is too diffuclt. It is always an honor when Charlotte creates her magic for my family and guests. AMAZING!”

Juliet Ekinaka, Custom Cookie, Cake, & Catering Customer
Go to Top